Frequently asked questions

In most Tamil Nadu cities we offer same-day or next-day installation. Book online or message us your pin code and we will confirm the earliest slot available in your area.

Yes. S3 Electronics is an authorized Tata Play distributor, so you get a genuine connection, genuine hardware and a valid manufacturer warranty — never a grey-market box.

New connections include a free HD box on most packs. 4K and Binge boxes are available at a small upgrade cost, which is frequently discounted by a live offer.

Share your Subscriber ID (RMN) and preferred pack on WhatsApp. We confirm the exact amount, you pay by UPI, card or cash, and your channels are live within minutes — no app or website needed.

Raise a service request online or message us on WhatsApp. You get a ticket number with a named owner and a response window, and a trained technician usually reaches you within a day.

Yes. We do professional multi-TV and bulk installations for homes, apartments, hotels, hospitals and offices, with volume pricing and a dedicated account manager.

UPI, debit and credit cards, and cash on the visit. Recharges can be paid over UPI and are activated immediately, with a receipt sent to you.

No. Pack prices are set by Tata Play and are the same wherever you book. Our earnings come from the distributor margin, not from a markup on your bill.

Yes, relocation is one of our most common jobs. We uninstall at the old address, transport the equipment and re-install and re-align at the new one, usually in a single visit.

We install and support directly in 16 cities including Chennai, Coimbatore, Madurai, Trichy, Salem and Tirunelveli, plus the towns in between. Enter your pin code on the coverage page to confirm instantly.