Terms of Service

About these terms

These terms apply when you book a connection, request a recharge or raise a service request with S3 Electronics through this website, by phone or over WhatsApp. Using the site means you accept them.

Our relationship with Tata Play

We are an independent authorized distributor. Tata Play™ and related marks belong to their respective owners, and we do not claim ownership of them. Your subscription itself is a contract between you and the operator, and is governed by the operator’s own terms. Channel line-ups, pack prices, taxes and offers are set by the operator and can change without notice from us.

Bookings and pricing

• Prices shown on this site are indicative. The amount payable is confirmed when we contact you, before any work begins or any payment is taken.
• A booking is a request, not a confirmed appointment. It becomes confirmed once we have validated serviceability at your address and agreed a slot with you.
• Free hardware, discounts and offer codes apply only to the charges we bill, are subject to availability, and may be withdrawn or varied at any time.
• Installation may not be possible where there is no clear line of sight to the satellite, where permission for the dish cannot be obtained, or where the site is unsafe to work on.

Installation and service visits

Same-day and next-day windows are targets based on normal conditions, not guarantees; weather, access and technician availability can affect them. Please make sure someone over 18 is present, that there is a working power point near the television, and that the technician can safely reach the mounting location.

We provide a 30-day guarantee on our own installation workmanship. Hardware carries the manufacturer or operator warranty; damage caused by tampering, third-party interference, weather events or misuse is not covered.

Payments

We accept UPI, cards and cash. A receipt is issued for every payment. Recharges are applied to the Subscriber ID you provide, so please check it carefully — we cannot reverse a recharge credited to an ID you gave us incorrectly.

Cancellations and refunds

You can cancel or reschedule a booking free of charge before the technician is dispatched. Where hardware has been installed, cancellation and refund are governed by the operator’s policy; we will help you raise it. Any visit charge already collected for a completed diagnostic visit is not refundable.

Security and fraud

We will never ask for your OTP, PIN, CVV, card number or account password — not on this site, not on the phone, not on WhatsApp. If anyone claiming to represent us asks for these, do not share them, and please report it to us at hello@s3electronics.com.

Use of this website

Please do not submit false details, attempt to overload or probe the site, or use it for anything unlawful. Site content and design are ours; the logo and brand are not to be reproduced without permission.

Liability

We are responsible for our own workmanship and for the services we agree to provide. We are not liable for interruptions caused by the operator’s network, satellite conditions, power supply, weather, or your own equipment, nor for indirect or consequential losses. Nothing here limits any liability that cannot be limited under Indian law.

Complaints and governing law

Please raise any complaint with us first — call +91 87608 83884 or email hello@s3electronics.com, and quote your reference number. These terms are governed by the laws of India, and the courts at Kalayarkoil, Tamil Nadu have jurisdiction.